रेलवे वार रूम से यात्रियों की शिकायतों का होगा त्वरित निवारण, पमरे मुख्यालय सहित तीनों मण्डल में हुई स्थापनाIndian Railways has established 'War Rooms' in control offices at the West Central Railway headquarters and three divisions: Jabalpur, Bhopal, and Kota. These rooms are designed to address passenger complaints promptly. The War Rooms are equipped with computers, intercoms, telephones, mobile devices, and large screens, staffed 24/7 with personnel from...
more... various departments. When a complaint is registered on the 'Rail Madad' portal, the assigned staff immediately contacts the passenger, understands the issue, informs the relevant station, and facilitates a quick resolution. These War Rooms provide real-time monitoring and ensure timely resolution for issues like medical assistance, water supply in coaches, cleanliness, electricity, safety, and security concerns. They also collect passenger feedback for continuous service improvement. The initiative aims to enhance passenger services and provide better facilities, demonstrating the Indian Railways' commitment to passenger satisfaction.
Indian Railways ne West Central Railway headquarters aur teen divisions: Jabalpur, Bhopal aur Kota mein control offices mein 'War Rooms' establish kiya hai. Yeh rooms passenger complaints ko jaldi se resolve karne ke liye banaaye gaye hain. War Rooms mein computers, intercoms, telephones, mobile devices, aur bade screens hain,...
more... aur inmein 24/7 different departments ke staff hain. Jab 'Rail Madad' portal pe koi complaint aati hai, assigned staff passenger se contact karta hai, issue ko samjhta hai, relevant station ko inform karta hai, aur jaldi se resolve karne mein madad karta hai. Yeh War Rooms real-time monitoring provide karte hain aur medical assistance, coaches mein pani, safai, electricity, safety aur security concerns jaise issues ko jaldi se resolve karte hain. Yeh passenger feedback bhi lete hain continuous service improvement ke liye. Is initiative ka aim hai passenger services ko enhance karna aur better facilities provide karna, aur ye Indian Railways ki passenger satisfaction ke liye commitment ko dikhata hai.