Train/Station Rating is on a RELATIVE scale, not absolute. We have a Rating called "average", which is the average of that member's lifetime experience travelling in ALL IR Trains. Good/Excellent means above Average and Poor means worse than Average.
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A member is NOT expected to compare Cleanliness to Swiss standards, Punctuality to Japan's Bullet trains or Food to 5-star hotel grade. Yes, there will be some outliers, where members give extreme Ratings. But on the whole, it is expected that Good Common Sense will prevail.
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Thanks for pointing this out. A note/guideline will be appended to the Rating Form.